Refund & Returns Policy

NuScience Labs is committed to providing researchers with reliable, high-purity laboratory materials. Because of the sensitive nature of our research-only products, all sales are final. However, our support team is always available to assist with shipment issues, missing items, or damaged deliveries.

All Sales Are Final

Due to strict scientific handling requirements, our products cannot be returned once shipped. This protects product quality, prevents contamination, and ensures proper laboratory compliance.

If There Is an Issue With Your Order

If you experience any problem with your shipment, please contact us immediately. Most issues are resolved quickly and professionally.

Email our support team:

support@nusciencelabs.com

Missing, Damaged, or Incorrect Items

If your order arrived damaged or incomplete:

Our team will verify and resolve the issue promptly.

All shipments are documented and photographed before leaving our facility to ensure accuracy.

Chargeback Policy

Filing a chargeback before contacting our team prevents timely resolution and may result in placement on our Do-Not-Sell List. We strongly encourage all customers to reach out first — nearly every issue can be resolved immediately.

Order Cancellation

If your order has not yet shipped, we will try to cancel it. Once processing or shipment begins, cancellation may no longer be possible.

Shipment Assurance

All orders are packaged securely for safe transit. If your package arrives damaged, please contact us so we can assist with a prompt resolution.

Need Assistance?

We’re here to help. Contact support anytime at:

support@nusciencelabs.com